Payment must be made via bank transfer to our bank account or Western Union if you prefer. The bank account detail will be provided once you confirmed, agreed booking terms & conditions and ready to pay. All tour cost is quoted in US dollar per person and customers (You) will bear all banking fees including intermediary banking fees.
Deposit & Payment (Bank Transfer/Western Union)
A deposit of 30% of the total amount is required and will be billed in an invoice issued by us then send to you once you’re happy to confirm the trip booking with us. The final balance should be settled in US dollar cash on the arrival day (for FIT booking) and our tour guide will be assigned to collect the payment on behalf of Guiding Cambodia, and for GIT booking (from 5 rooms): the final payment is required 14 days prior to arrival. Here ATMs give US dollar whenever you withdraw money from a ATM nearby. For a convenient purchasing item cost less than a dollar, you should have a small amount of local currency in your pocket during your visit in Cambodia. Please feel free to speak with our tour guide if you want to do money exchange with fair exchange rate.
*Note: Domestic flights, public speed boat tickets and bus tickets are fully charged once the tour is confirmed. However, refund can be made depending on supplier’s booking policies, terms and condition.
**Remark: Sender will bear all banking fees including your bank & intermediary banking fees.
We don’t actually apply any cancellation fees if the cancellation in written notification is received by Guiding Cambodia or their authorized travel agent before the given deadline of traveling period. Otherwise, we will retain the charges of total amount per person if the cancellation is made as below.
For FIT (1-4 Rooms)
- 21 – 15 days before tour start date: 30% deposit will be refunded (except banking fees).
- 15 – 08 days before tour start date: 30% deposit will be changed 50% regardless banking fees.
- Less than 08 days before tour start date: 30% deposit will be fully changed. Package with five star hotel is required the final payment 2 weeks prior to your arrival.
For GIT (from 5 Rooms)
- 45 – 31 days before tour start date: 30% deposit will be refunded (except banking fees).
- 31 – 21 days before tour start date: 30% deposit will be changed 50% regardless banking fees.
- 21 – 14 days before tour start date: 30% deposit will be changed 100%.
- Less than 14 days before tour start date: Full amount (100%) is charged.
Note: Private Day Tours booking is not required any deposit in advance. You will be paying in full amount (US dollar cash) on the touring day when our team picks you up at your hotel’s lobby. However, we require you to respectfully take responsibility to inform us at least 48 hours prior to the tour departure if you cancel the booking.
The refunds will not be made for any unused or cancelled services for any reason after the tour has begun. A refund will be reasonably made to you “customers” for all services that are not delivered if a result of disaster, political issue, civil war, any acts or orders of government authorities and unsafe situation. All cancellation charged fee above is not inclusive of credit card surcharge fee on transaction (if any) and refunds will be considered discretely under Guiding Cambodia if you are forced to leave to trip.
Avoid and use US dollar notes in Cambodia?
In Cambodia, it is very strict on US dollar notes and this has recently made travelers feel frustrated because all old wrecked bills, bills with any marks or colors or even bills with any slight stamps are refused not to accept and you will be asked for other new bills instead, and they will advise you to exchange your bills at an exchange shop that the shop will cut interest depending on the conditions of your US dollar bills. However, you are strongly advised to withdraw US dollar cash from ATMs as well as exchange money when you’re in Cambodia (not at border crossing and airport port) and you need to make sure that all notes you received are new, clean and without any colors on. Most of super markets, mini marts, boutique shops, restaurants, hotels and pubs accept US dollar cash unless those are new ones.