Booking Terms and Conditions
We Guiding Cambodia, the destination management company “supplier” applies very simple terms and conditions to you “clients” in the order to save your time to understand and accept the terms & conditions, just make sure you read it with your attention before purchasing any of our tour products. We reserve the right to change terms and conditions without prior warning and we advise you to check our webpage regularly or request the latest version prior to make any bookings.
We don’t assume any liability for any injury, damage, death, accident or delay due to any acts by any carrier, hotels, restaurants, companies or person rendering any of the services included in the tour. We accept NO responsibility for any damage or delay due to machinery breakdown, quarantine, weather or any other causes beyond its control, any omissions, additional expenses or other events resulting from improper health certificates or necessary documents to enter or depart a country or acts of any government authority. Alternatives of similar categories or services will be replaced accordingly when we’re unable to provide products or services as proposed such as hotels, restaurants, vehicles and other tour activities due to being fully booked up at the time you confirmed to go on the tour with us.
Acceptance of Booking
We reserve the right to adjust the itinerary or decline your booking without explanation if we have cause to believe that you may pose a threat to public safety or security in Cambodia. All bookings are subject to availability or similar alternatives will be replaced. We require you to take out travel insurance and any other necessary insurances adequate to meet your needs, and will assume that you will have done so before your arrival in a country of the tour you booked.
Confirmation & Tour Voucher
To secure your booking, we always take a deposit of 30% of the total amount regardless domestic flights, public speed boat tickets and bus tickets (fully charged if included) to secure all reservations for your trip confirmation. Once we received the deposit in our bank account, we will start to make all important reservations/services then the first tour voucher will be sent to you within 10-14 days counting from the day we received the deposit. We will again definitely send you the final tour voucher (included hotel vouchers if necessary) 14 days prior to your arrival if any updates occur.
Deposit & Payment (Bank Transfer/Western Union)
A deposit of 30% of the total amount is required and will be billed in an invoice issued by us then send to you once you’re happy to confirm the trip booking with us. The final balance should be settled in US dollar cash on the arrival day (for FIT booking) and our tour guide will be assigned to collect the payment on behalf of Guiding Cambodia, and for GIT booking (from 5 rooms): the final payment is required 14 days prior to arrival. Here ATMs give US dollar whenever you withdraw money from a ATM nearby. For a convenient purchasing item cost less than a dollar, you should have a small amount of local currency in your pocket during your visit in Cambodia. Please feel free to speak with our tour guide if you want to do money exchange with fair exchange rate.
*Note: Domestic flights, public speed boat tickets and bus tickets are fully charged once the tour is confirmed. However, refund can be made depending on supplier’s booking policies, terms and condition.
**Remark: Sender will bear all banking fees including your bank & intermediary banking fees.
We don’t actually apply any cancellation fees if the cancellation in written notification is received by Guiding Cambodia or their authorized travel agent before the given deadline of traveling period. Otherwise, we will retain the charges of total amount per person if the cancellation is made as below.
For FIT (1-4 Rooms)
- 21 – 15 days before tour start date: 30% deposit will be refunded (except banking fees).
- 15 – 08 days before tour start date: 30% deposit will be changed 50% regardless banking fees.
- Less than 08 days before tour start date: 30% deposit will be fully changed. Package with five star hotel is required the final payment 2 weeks prior to your arrival.
For GIT (from 5 Rooms)
- 45 – 31 days before tour start date: 30% deposit will be refunded (except banking fees).
- 31 – 21 days before tour start date: 30% deposit will be changed 50% regardless banking fees.
- 21 – 14 days before tour start date: 30% deposit will be changed 100%.
- Less than 14 days before tour start date: Full amount (100%) is charged.
Note: Private Day Tours booking is not required any deposit in advance. You will be paying in full amount (US dollar cash) on the touring day when our team picks you up at your hotel’s lobby. However, we require you to respectfully take responsibility to inform us at least 48 hours prior to the tour departure if you cancel the booking.
The refunds will not be made for any unused or cancelled services for any reason after the tour has begun. A refund will be reasonably made to you “customers” for all services that are not delivered if a result of disaster, political issue, civil war, any acts or orders of government authorities and unsafe situation. All cancellation charged fee above is not inclusive of credit card surcharge fee on transaction (if any) and refunds will be considered discretely under Guiding Cambodia if you are forced to leave to trip.
Why do we cancel your tour?
In the event, we’re unable to honor a booking by providing travel services within traveling period, we shall provide alternative services at another period. In such cases, there is civil war, disaster, Cambodia’s political issues, we still keep the right to cancel all services or change or correct any errors of tour operating due to the real situation including weather problem, infrastructure problem and so on, or a refund in full amount will be back to you after we dealt and got refund from our suppliers.
Children under 4 years will be free of charge (excluding flight tickets, train tickets, meal and breakfasts or extra bed in the required hotels) Children from 4 to 7 years old sharing a room will be charged 40-70% of the adult tour price. Children are from 8 years old – considered and charged as adult price.
You should ensure that you are fully up to date with vaccinations required for Cambodia. If your itinerary means you may be involved in strenuous activities such as cycling or trekking you should check with your medical practitioner if you are in any doubts about your fitness to do so. If you are allergic or have any other disabilities or health problem relevant to your holiday, you should inform us well in advance.
We DON’T provide any travel insurances. Travel insurance and medical precautions are essential. Your travel insurance must provide to cover against personal accident, medical expenses, emergency repatriation and personal liability. We strongly recommend that you take out travel insurance at the time of booking.
Passport and Visas
A passport is required valid at least 6 months beyond your tour departure date and at least a blank page for stamping. A visa is required for most nationalities who are from Europe counties and some of Asia countries except ASEAN countries such as Malaysia, Philippines, Vietnam, Thailand, Laos, Indonesia, Brunei, Myanmar and Singapore. On arrival visa is available at international airports in Phnom Penh, Sihanoukville and Siem Reap, and at a few border crossing.
Visa, Cost and Other Travel Documents
Most of Asian citizens are officially allowed to enter Cambodia without applying for a Visa (called Visa Exception), they can stay in Asian country at least 15 days or up to 30 days while other nationalities are required a visa (or other necessary documents if required) to enter a country. E-visa or obtaining visa on arrival are available for most nationalities.
Cambodia Visa: Visa on arrival is 30 USD for single entry for most nationalities or you can apply E-visa via government’s official website: www.evisa.gov.k
Information we collect and how we use
When you confirmed to book any holiday trips with us, we generally collect personally identifiable information such as your names, email address (es), living address, mobile number and other emergency contacts (third person) whom we’re able to contact for emergency cases. All passport copies will be required for any flight booking and if (any) required by our partners including hotels, restaurants, cruise/bus/vehicle companies. Your names and contact detail will definitely be used for trip arrangement such as for pickup/transfer and those will also be listed in the tour voucher which is used by our local tour guide specified in confirmed tour voucher you also received from us.
We may send you email notifications about our new or existing products and services and special offers. When you’re on the tours with us, we may collect your trip photos (taken by our tour guide but will ask for your permission) in the purpose for advertise channels or in any social medias.
If in any circumstances where it is necessary to force us to prevent our intellectual property rights, we will also disclose and use your personal information when our country’s law requires us to do so.
Reservation and Enquiry
All tour bookings and enquiry must be sent directly to us at the following email address or contact us if you have urgent matter.
Tel: +855 81 7141 55 (WhatApp)
Address: Veal Village, Chreav Commune, Siem Reap, Cambodia.